Return and Cancellation Policy FAQ
If you have a question not answered on this page, please check out the full FAQ.
What is Tikhit's return policy?
Our official return policy for all Tikhit products is as follows:
Tikhit will, at its discretion, allow for the return or replacement of any defective digital product within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period. After 60 days all sales are final.
What is Tikhit's cancellation policy for recurring billing products?
The customer may cancel their recurring billing subscription products at any time.
What about customers who try to abuse the return policy?
Customers requesting serial or repeated returns will be blocked from making further purchases.
What is the policy for returns requested within 60 days?
Customers requesting a return within 60 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.
What is the policy for returns requested after 60 days?
Customers requesting a return after 60 days will be declined.
What is the difference between a refund and a cancellation?
TikHit is a subscription service. All you have to do is register your list of licenses and TikHit will monitor them for you. It is a pro-active driver’s license activity service, so we will send you an alert any time that a driver’s license activity has occurred. Additionally, we will keep you informed regarding renewals and expirations, so you will be able to keep track of licenses in your company in your home, and make sure everyone is driving on an up to date license.
If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund - it will only stop any future rebills.
How are customer inquiries handled?
When a customer reaches us by phone or email, our first response is to offer technical support for the product. However, in some cases, a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.
Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.
Is there any other reason why a sale might be reversed?
Tikhit has every incentive to keep customers happy by providing quality products and technical support. At times, we may reverse a sale in order to comply with: credit card industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents.